How is my application processed for my assistance needs (SNAP, Medicaid, etc.)?

STEP 1: Your application is reviewed to see if you need an interview.

• If you need an interview:
  • Not every application will require an interview. If an interview is required, the Department will send you a pending notice based on your preferred method of communication, either electronically or to the address you provided. You can receive your pending notices faster by electing to receive electronic mail or by accessing notices in your MyACCESS account.
  • During your interview, you will be asked about your household situation and you may be asked questions to verify your identity
  • For additional information on preparing for your interview you may visit: Interview Tips.

STEP 2: You may need to provide additional information.

• We will give or send a notice to you showing what is needed.
• The notice will give you a deadline to provide the required information. Some examples are:
  • Proof of identity, citizenship, and noncitizen status.
  • Proof of earned and unearned income for each household member (such as last four weeks of check stubs, child support, notices from Social Security or Veteran’s Administration)
• You can mail, fax, upload your documents in your MyACCESS Account, or turn in information at a local office or community partner. Please write your ACCESS # or case #, name, date of birth, phone number, etc., on all of the information you give us.
• Allow 3 days for your account to show your information was received.

STEP 3: Your information has been received and your application is being processed.

• Your needs are important to us and we want to ensure every family receives the correct benefit, but it may still take up to 30 days to finish your application (longer if you need a disability determination).

STEP 4: Your eligibility is determined.

• Food Assistance or Cash Assistance:
  • If you are eligible for the first time, and your case is approved, you will be mailed an Electronic Benefits Transfer (EBT) card with a brochure that tells you how to use your card.
  • If you received benefits in the past 24 months and still have an EBT card, you can use that card if your case number is the same and the card is not expired (see Good Thru date on the card).
  • If you no longer have your EBT card or your card has expired, please contact EBT customer service at 1-888-356-3281 for a replacement.
  • If you are reapplying and it has been more than 24 months since you received food or cash assistance, a new EBT card will automatically be mailed to you.
• Medicaid:
  • If you are eligible for Medicaid you will receive a gold card in the mail for eligible household members. The Agency for Health Care Administration (AHCA) will send Medicaid Choice Counseling information to you if you need to select a managed care plan.
• If you are not eligible for one or all benefits (food or cash assistance or Medicaid):
  • You will receive a notice in the mail and in your ESS self-service portal with the reason(s) you are not eligible.