Thank you for visiting the Office of Economic Self-Sufficiency (ESS) Supplemental Nutritional Assistance Program (SNAP) Quality Control Webpage. If you received a letter in the mail regarding your SNAP case being reviewed by Quality Control, the questions and answers below will provide you with information regarding the Quality Control process.
The SNAP Quality Control Unit performs reviews for households receiving SNAP benefits and measures the program for correct eligibility determinations and payment accuracy (the amount of SNAP benefits approved per household).
Data collected by the Quality Control staff is analyzed and used for future program improvements.
Please note that participation in the Quality Control review is mandatory if your case is selected. If you refuse to cooperate, your SNAP case will be sanctioned, and you will not be eligible for SNAP benefits until you complete the review.